Café Ambassador- Walnut Creek - Full Time
$59,800–$64,584 year
On-siteWalnut Creek, California, United States
Walnut Creek, California, United StatesOn-siteFull Time$59,800–$64,584 yearEnterprise
Full TimeEnterprise
Job Summary
Proactively engage guests in a high-energy café environment as a high-end service specialist and digital banking guide. Share the value of Capital One's products through genuine conversation, simplifying complex digital tools and troubleshooting tech challenges. Host and support local events promoting financial health while advocating for customers and resolving escalated situations in alignment with compliance requirements. Move throughout the café to foster an inclusive environment and maintain flexible attendance for nights, weekends, and holidays.
Required Qualifications
- High School Diploma, GED, or Equivalent Certification
- At least 1 year of Retail, Sales, or Customer Service experience
- Available to work a flexible schedule, including nights, weekends, and holidays
- Ability to adapt to business-driven schedule adjustments
- Applicants must be able to attend all required training sessions
- Lifting up to 25 pounds
- Moving/standing for extended periods
- Regular and consistent attendance
- Must be able to de-escalate complaints and/or escalated situations
- Strong written and oral communication skills
Desired Qualifications
- Associate's degree
- 2+ years of banking experience
- 2+ years of Retail or Customer-facing experience
- Proficient in G-Suite
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