CA Pharmacy Manager
$145,600–$189,280 year
On-siteIrvine, California, United States
Job Summary
Lead and develop a pharmacy team that provides exceptional patient care by promoting best practices, leading through change, and identifying performance opportunities. Oversee bench shifts, strengthen performance measures through coaching, and ensure safe, accurate prescription fulfillment by directing workflow procedures and utilizing safety guardrails. Support patient experiences by showing empathy, collaborating with healthcare teams, and proactively resolving insurance or medication issues. Deliver immunizations, manage inventory with a focus on cold chain protection, and conduct onboarding for new Technicians and Pharmacists. Ensure full compliance with state Board of Pharmacy regulations, partner with the Store Manager to maintain a healthy talent pipeline, and oversee Staff Pharmacists and District Support Pharmacists through direct observation and performance reviews. Maintain relevant clinical skills, support access to care through pharmacist-delivered services, and establish a culture of safety, empowerment, and inclusion.
Required Qualifications
- Active Pharmacist License in the state where the Store is located
- Active National Provider Identifier (NPI)
- Not on the DEA Excluded Parties list
- 1-2 years of experience as a Pharmacist
- Regular and predictable attendance, including nights and weekends
- Ability to complete required training within designated timeframe
- Ability to concentrate on a task over a period of time
- Ability to pivot quickly from one task to another to meet patient and business needs
- Ability to confirm prescription information and label accuracy, ensuring patient safety
- Use and understand verbal and written communication to interact with patients and colleagues
- Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day's supply, and/or number of full bottles and additional bottles needed to fill a prescription
- Identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple options
- Be mobile and remain upright for extended periods of time
- Lift, scan, and bag items
- Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items
- Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm
- Extend hand(s) and arm(s) multiple directions to place, move, or lift items
- Control precision; quickly adjust machines to exact positions
- Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist
- Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
- Occasionally lift of up to 20 lbs. and/or exert up to 20 lbs. of force; Frequently lift of up to 10 lbs. and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects
- Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately
- Have the ability to receive detailed information through oral communication
- Lead by example and set a positive tone for the team
- Delegate tasks, empower team members, and foster a collaborative work environment
- Motivate and inspire team members to adhere to standards and achieve high performance
- Apply problem-solving skills to address challenges and find innovative solutions
- Adaptability and accountability to navigate changing circumstances and take ownership
- Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members
Desired Qualifications
- Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program
- 3-5 years of related work experience in a pharmacy, retail, medical, or customer service setting
- Ability to work in the home store, and across the market in other locations, to meet business need
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