C005181 REACH Kiosk Support (NS) - TUE 25 Aug
On-siteBrunssum, Limburg, The Netherlands
Job Summary
Provide first-line REACH kiosk support at Brunssum by installing, configuring, and maintaining computer hardware, software, and networks. Troubleshoot technical issues for end-users, manage timelines, and oversee administrative tasks while collaborating with local and wider NCIA teams. Configure hardware and software environments, produce integration test specifications, and conduct standard tests to confirm correct installations. Assure successful deployment of security updates, anti-malware, and data loss prevention endpoints. Install and document remote application provisioning services, liaise with the Centralised Service Desk for incident management, and prepare operational workstation baselines. Maintain NATO SECRET clearance and possess hands-on experience with MDT, SCCM, and Windows 10/11.
Required Qualifications
- currently active NATO SECRET security clearance
- previous and recent experience (within the last 3 years) as a first line support person for modern, network connected end-user-devices, such as notebooks, monitors, printers, etc.
- Higher vocational training in a relevant discipline with 2 years post-related experience
- secondary educational qualification with 4 years post-related experience
- At least 2 years' experience providing functioning support of hardware, software, networks and computers in large organizations
- Hands-on experience in client provisioning, application deployment and bare metal install using MDT and SCCM as toolsets
- Practical experience detecting and troubleshooting client OS and software provisioning problems
- Knowledge of the entire Microsoft Operating system product line administration, with focus on Windows 10/11
- Deep knowledge of implementing and administering large active directory environments
- Clear communication skills and experience of end-user support
- Proficient is the use of the English Language
- ITIL foundation certification
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