C004927 Business Analyst (NaaS) (NS) - THU 25 Jun
On-site · The Hague, South Holland, The Netherlands
Job Summary
Track, analyze, and report SLA and KPI performance across customers and services. Identify service risks, trends, breaches, and improvement opportunities through regular reporting. Work closely with account managers to support customer reviews, renewals, and commercial discussions. Validate billing data to ensure invoicing reflects the correct number of managed devices, services, and contract scope. Maintain accurate service inventories, commercial records, and contract-related data. Coordinate with partners to secure best pricing, discounts, rebates, and commercial terms. Support procurement, renewals, and partner compliance requirements. Build dashboards and reports for leadership covering performance, revenue, margin, and operational trends. Support forecasting, budgeting, and business planning activities. Drive process improvements to increase efficiency, reporting accuracy, and commercial governance. Act as key liaison between operations, finance, sales, account management, and external partners.
Required Qualifications
- Master's degree in Economics, Finance or Engineering
- 5+ years of experience as a Business Analyst, or similar commercial/operations role
- Active NATO SECRET security clearance
- Strong experience tracking and reporting SLA / KPI performance across managed services environments
- Experience with CRM such as ServiceNow, Salesforce, SAP, or similar
- Certifications (at least 2 from ITILv4, Prince2 Foundations, ServiceNow, Time Management, PowerBI, Vendor Management, MSP, Scrum) or equivalent
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