Buyer Exp GBH - Risk, Trust and Payment
$110,000–$146,900 year
On-site · Toronto, Ontario, Canada
Job Summary
The role of Manager, Buyer Experience – GBH (Risk, Trust & Payments) focuses on defining and improving payment, identity, and risk-related buyer touchpoints to enhance buyer confidence and reduce friction across the checkout. Responsibilities include analyzing buyer payment behaviors, partnering with marketing teams for local payment mapping, providing insights to Product and Payments teams, supporting regional risk strategy, and collaborating with various teams to promote secure payment methods. Candidates must have 5–8 years of relevant experience and strong analytical and data-driven decision-making skills.
Required Qualifications
- 5–8 years of experience in Buyer Experience, Payments, Marketing, or Strategy roles within e-commerce, fintech, or digital platforms
Desired Qualifications
- Proven ability to turn insights into business actions using data, research, and benchmarking
- Analytical thinker with experience in market analysis, competitive intelligence, and performance reporting
- Passion for eBay’s mission and a genuine interest in improving global buyer trust and payment experiences
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