Butler
On-siteJohannesburg, Gauteng, South Africa
Johannesburg, Gauteng, South AfricaOn-siteFull TimeSenior LevelStartup
Full TimeSenior LevelStartup
Job Summary
Devise guest itineraries, manage front desk operations including arrivals, checkouts, and billing, and process financial transactions with accuracy. Provide in-room and suite butler services, execute special VIP room setups and deliveries, and drive revenue through upselling and cross-selling. Take ownership of all guest requests to completion while ensuring accurate delivery records and maintaining front hall coverage. Cover the night shift, assist with night audits, and update guest profiles based on preferences. Communicate clearly with internal teams and utilize OPERA PMS to ensure seamless service.
Required Qualifications
- 1 - 3 years experience in a luxury hospitality environment
- Excellent customer service skills
- Excellent communication skills, both spoken and written with the ability to communicate effectively with people of all levels
- Enthusiastic and positive personality with the ability to build trusting relationships
- Ability to multi task and problem solve in a fast paced environment
- Keen eye for detail
- Previous experience of guest complaint handling and going the extra mile to meet guest needs
- Flexibility to work different shifts including night shifts
- Knowledge of OPERA PMS
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