Bussiness Applications, Yardi Analyst
On-siteToronto, Ontario, Canada
Job Summary
Provide reliable day-to-day support for core Yardi Voyager functions, including troubleshooting application issues, investigating root causes, and resolving user-reported problems across Finance, Property Accounting, Operations, and Leasing teams. Manage Yardi configuration and administration tasks such as user onboarding, role updates, workflow setup, and production environment maintenance while ensuring data integrity and audit compliance. Support testing, releases, and integrations by preparing test scripts, coordinating UAT, and validating deployment changes before they reach production. Document support tickets, known workarounds, and configuration steps to reduce repeat issues and strengthen the support model. Collaborate with internal stakeholders and external vendors to maximize the value of Allied's technology platforms and drive continuous improvement initiatives.
Required Qualifications
- 3+ years of experience supporting Yardi, real estate applications, ERP systems, finance systems, or business applications in an enterprise environment
- Hands-on experience with Yardi Voyager or related Yardi modules
- Experience supporting application configuration, user access, permissions, workflows, reports, or production setup
- Strong troubleshooting skills and ability to investigate issues across users, configuration, data, processes, and system behaviour
- Experience supporting testing, UAT, change validation, or production releases
- Strong documentation skills, including support notes, configuration details, process steps, and user-facing guidance
- Ability to work with business users and translate system issues into clear, practical explanations
- Strong attention to detail, especially when working with access, financial processes, production configuration, or reporting
- Ability to manage multiple requests, prioritize work, and escalate risks or blockers appropriately
- Comfort working with Technology, business teams, vendors, and external support partners
Desired Qualifications
- Experience in commercial real estate, property management, REITs, finance, accounting, leasing, construction, or asset-intensive environments
- Experience with Yardi Commercial, Facility Manager, Residential, Payscan, Job Cost, Construction Manager, Forecast Manager, CommercialCafe, or related Yardi products
- Experience with SQL, SSRS, Power BI, ETL processes, reporting tools, or data validation
- Experience supporting cheque formats, custom tables, workflows, task setup, menu setup, or Live/production configuration in Yardi
- Experience with application access reviews, audit support, segregation of duties, or control documentation
- Experience working with Yardi support, implementation partners, consultants, or managed service providers
- Experience with Concur, Argus, SharePoint, Deal Manager, or other real estate/business applications
- Experience creating SOPs, runbooks, support playbooks, training guides, or knowledge base articles
- Familiarity with change management, release management, incident management, or IT service management practices
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