Business Travel Consultant - Spanish - Remote
On-site · Lisbon, Lisbon, Portugal
Job Summary
Provide top-tier travel support via chat, calls, and emails; maintain up-to-date knowledge on suppliers, destinations, and systems; manage bookings for hotels, flights, cars, and rail; guide customers in self-service options on the Navan platform and app; respond promptly to meet SLA expectations; follow company and customer policies for global compliance; give feedback to stakeholders on goal progress and key processes; participate in team meetings on products, suppliers, and industry updates; stay current on travel industry best practices; maintain attendance, complete training, and meet performance metrics.
Required Qualifications
- 5+ years as Travel Consultant covering air, rail, and hotel bookings
- 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory
- Fluency in English and Spanish - Mandatory fluency in both languages
- Customer Service background in contact center or customer-facing roles
- Tech skills: Gmail, Zendesk, Slack, Salesforce
- Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
Additional Requirements
- Candidates must reside in Portugal for consideration, or willing to relocate
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