Business Travel Consultant (Berlin-Hybrid)
Hybrid · Berlin, State of Berlin, Germany
Job Summary
Travel support professional delivering best-in-class assistance to corporate and leisure travelers across chat, phone, and email; maintains extensive supplier, destination, and system knowledge; analyzes customer needs and urgency; provides accurate booking information (hotels, flights, cars, rail); supports self-service on the Navan platform; adheres to SLA expectations and company policies; shares feedback with product, design, and engineering teams; participates in team meetings to stay current on product launches and industry updates; builds travel industry knowledge to set the standard for travel support; completes training and meets individual performance metrics.
Required Qualifications
- 5+ years managing bookings for corporate and leisure clients in a core Business Travel environment
- 3+ years of demonstrated advanced Sabre or Amadeus GDS experience (ticketing, reissues, voids, cancellations, EMD and MCO issuance/reissuance, PNR management, etc.) is mandatory
- Experience of local market supplier content and booking practices in both ARC and BSP markets
- In-depth knowledge of complex itineraries, air fares and fare construction calculations including the use of nett fares, IT fares, route deals and corporate negotiated fares (Fares & Ticketing VAII, formally BA2)
- Experience of NDC , Low cost carriers and third party content aggregators and their booking management practices is a plus
- Full understanding of travel industry regulations, along with worldwide compliance requirements
- Skilled communicator, proficient in both verbal and written English language. Additional language skills (fluent speaker) outside of English is a bonus, but not a requirement
- Language: Fluency in German (mandatory)
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