Business Transformation Communications Manager
On-siteFarmers Branch, Texas, United States
Job Summary
Drive awareness and adoption for key initiatives across Sales Operations, Technology, and Customer Experience by developing integrated communication strategies that translate complex business changes into actionable insights. Lead the planning and execution of town halls, launch events, and executive materials while creating toolkits, FAQs, and resource content to support field readiness. Partner with cross-functional stakeholders to coordinate message timing, align channels, and measure effectiveness through engagement and adoption metrics to recommend continuous improvements. Manage "How We're Selling" content channels, establish communication standards, and refine strategies based on stakeholder feedback to ensure sustained behavior change across the organization.
Required Qualifications
- Bachelor's degree in Communications, Public Relations, Journalism, Marketing, Business, Organizational Development, or a related field
- 5-7 years of experience in communications, internal communications, change management, sales enablement, business operations, or related fields
- Experience supporting organizational change, technology implementations, process transformations, or operational initiatives
- Experience working in large, distributed sales or service organizations
- Experience developing executive communications, leadership messaging, presentation materials, and stakeholder communications for senior leaders
- Experience with CRM platforms, sales technologies, customer experience tools, or operational systems
- Experience developing communications that support adoption, readiness, and behavior change across employee or field-facing audiences
- Experience creating executive-ready materials, stakeholder updates, presentations, FAQs, toolkits, and change communication deliverables
Desired Qualifications
- Experience working in large, distributed sales or service organizations preferred
- Experience developing executive communications, leadership messaging, presentation materials, and stakeholder communications for senior leaders preferred
- Experience with CRM platforms, sales technologies, customer experience tools, or operational systems preferred
- Experience developing communications that support adoption, readiness, and behavior change across employee or field-facing audiences preferred
- Experience creating executive-ready materials, stakeholder updates, presentations, FAQs, toolkits, and change communication deliverables preferred
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