Business Technology Officer
$200,000–$220,000 year
On-siteStevens Point, Wisconsin, United States
Job Summary
Partner with executive leadership to develop technology strategies that directly support revenue growth, market expansion, and operational efficiency. Lead the multi-year consolidation of agency management systems (AMS), overseeing migration to a standardized enterprise platform, data conversion, and change management across brokerage, binding, underwriting, and servicing teams. Drive the modernization of workflows to reduce friction in the quote-to-bind process and enable data-driven decision-making through predictive analytics and AI capabilities. Directly accountable for measuring the business impact of technology investments, including developing business cases, establishing baseline metrics, and reporting realized benefits against projected returns. Manage strategic vendor relationships and ensure secure, scalable infrastructure meets compliance and disaster recovery standards. Serve as a trusted advisor to business leaders, translating priorities into actionable initiatives while building high-performing teams focused on innovation and continuous improvement.
Required Qualifications
- Strategic leadership experience aligning technology, data, and business processes to accelerate revenue growth and improve operational performance
- Experience leading the strategy, governance, implementation, adoption, and optimization of business technology solutions
- Ability to drive the modernization and consolidation of agency management systems (AMS)
- Experience standardizing business processes across brokerage, binding, underwriting, client service, and acquisition integration
- Experience leveraging secure, scalable infrastructure, cybersecurity, and shared technology services
- Experience partnering with executive leadership to develop technology strategies that support revenue growth and market expansion
- Experience enabling producers, brokers, binding teams, and client service professionals with tools that increase productivity and improve client retention
- Experience identifying opportunities to automate workflows, reduce friction, and accelerate the quote-to-bind process
- Experience supporting acquisition and integration strategies through scalable technology platforms and standardized processes
- Experience establishing technology-enabled capabilities that improve carrier, customer, and employee experiences
- Experience developing and executing a multi-year AMS consolidation strategy
- Experience leading the migration from multiple agency management systems to a standardized enterprise platform
- Experience ensuring operational consistency across brokerage, binding, underwriting, and servicing teams
- Experience overseeing data conversion, governance, integration, user adoption, and change management efforts
- Experience creating standardized workflows and reporting frameworks that improve visibility and decision-making
- Experience leading organizational change management, communication, training and adoption strategies
- Experience demonstrating and measuring the business impact of technology investments
- Experience developing business cases for all significant technology investments
- Experience establishing baseline metrics and financial targets before project approval
- Experience measuring and reporting realized benefits against projected returns
- Experience ensuring technology initiatives contribute to revenue growth, EBITDA improvement, expense reduction, operational efficiency, employee productivity, and customer retention
- Experience ensuring technology initiatives contribute to acquisition integration success
- Experience managing data quality and reporting accuracy improvements
- Experience managing technology spend as a percentage of revenue
- Experience managing Return on technology investment (ROTI)
- Experience establishing enterprise-wide data governance and reporting standards
- Experience delivering dashboards and business intelligence that support executive decision-making
- Experience partnering with enterprise technology, data, and business teams to develop predictive analytics, automation, and AI capabilities
- Experience improving access to real-time performance metrics across all business functions
- Experience partnering with enterprise technology teams to ensure secure, scalable, and reliable technology platforms
- Experience partnering with enterprise cybersecurity and infrastructure teams to ensure business technology solutions meet security, compliance, disaster recovery, and business continuity standards
- Experience ensuring technology service delivery meets business expectations
- Experience managing business applications, platform, and strategic technology vendor relationships
- Experience serving as a trusted advisor to business leaders
- Experience translating business priorities into technology initiatives
- Experience creating alignment between technology teams and operational leaders
- Experience leading enterprise change management efforts to ensure successful adoption of new capabilities
- Experience supporting strategic planning and annual budgeting processes
- Experience building and leading high-performing business and technology, data, analytics, and project delivery teams
- Experience fostering a culture of accountability, innovation, and continuous improvement
- Experience developing succession plans and future technology leadership capabilities
- Comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership
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