Business Systems Specialist
On-siteFort Wayne, Indiana, United States
Job Summary
Administer Salesforce platforms, manage security and configuration, and lead business systems enhancements through declarative development and custom integrations. Develop reports, dashboards, and KPIs to support decision-making while analyzing processes for continuous improvement. Partner with business leaders, IT, and vendors to implement technology solutions, providing user training and documentation. Manage the organization's website, social media, and digital content, planning and evaluating communications initiatives to maintain brand consistency. Coordinate with stakeholders on recruitment marketing, community engagement, and organizational events.
Required Qualifications
- Bachelor's degree in Business or related field
Desired Qualifications
- Salesforce Business Analysis and/or Salesforce Admin cert preferred
- Working knowledge of business systems, reporting, and process improvement
- Previous CRM experience preferred
- Experience administering Salesforce or similar CRM platforms preferred
- Strong analytical, organizational, and problem-solving skills
- Experience managing digital platforms, websites, or corporate communications is preferred
- Excellent communication and cross-functional collaboration skills
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