Business Systems Manager - NetSuite
RemoteWaterloo, Ontario, Canada or Canada
Job Summary
Configure and maintain NetSuite business systems, translating Finance, Procurement, and Revenue requirements into scalable configurations and workflows. Serve as the functional and technical owner of ecosystems supporting Quote-to-Cash, Procure-to-Pay, and expense management processes. Lead change initiatives from planning through implementation, creating documentation and delivering training to drive user adoption. Provide production support and troubleshooting, collaborating with vendors and technical teams to resolve issues and ensure system reliability. Manage access governance, role-based security, and compliance requirements while partnering with stakeholders to optimize operational efficiency.
Required Qualifications
- Working knowledge of order to cash lifecycle
- Working knowledge of platforms such as NetSuite, Avalara
- Functional and technical owner of multiple ecosystems
- Supporting end-to-end processes across Quote to cash, Procure to Pay, expense management and Revenue Recognition
- Experience supporting financial planning, forecasting, budgeting, reporting, and operational planning processes through integrated business systems
- Ability to translate accounting policies, operational requirements, and audit controls into scalable system configurations and business processes
- Strong understanding of financial controls, segregation of duties (SoD), SOX requirements, audit readiness, and governance processes within enterprise systems
- Experience defining business requirements, documenting current and future-state processes, performing gap analysis, and developing scalable solution designs
- Ability to partner effectively with Finance, Procurement, Revenue Operations, Tax, and Accounting stakeholders to drive process standardization and continuous improvement
- Understanding of enterprise data flows, master data management, and cross-functional dependencies across ERP, planning, tax, procurement, expense management, and reporting platforms
- Experience supporting testing strategies, user acceptance testing (UAT), release validation, and change management activities for business-critical financial systems
- Working knowledge of Corporate Business Systems (i.e., CRM, Marketing Automation, PRM, CMS, and ERP tools)
- Understanding iPaaS solutions (e.g. Jitterbit, Boomi, etc.) and integration experience with internal applications (NetSuite, Adaptive, Pigment, Avalara, Workday, Navan, Zip etc.)
- Working knowledge of Business Operations practices (i.e., Quote to Cash, Sales, and Marketing Demand Generation)
- Ingenuity to find solutions that bridge the gap between system constraints and business need
- Excellent analytical and abstract reasoning skills
- Effective communicator with technical peers and non-technical stakeholders
- Good foundational skills in project management
- Aptitude for learning many areas of the business and ability to understand user requirements, and ability to bridge the gap between system constraints and business need
- 3+ years of experience with Business Systems and Administration
- Experience or familiarity with different Finance/Accounting platforms (e.g., NetSuite, Avalara, Coupa, Zip, Navan or similar)
- Proficiency in Microsoft Office (Excel, Word, Outlook) for documentation, data analysis, and stakeholder communication
- Willingness to continue growing through experience and/or study and certification
- Bachelor's degree or equivalent
- NetSuite Suite Foundation Certification
- On-camera during all video interviews
Desired Qualifications
- SaaS / High Tech industry experience
- Cybersecurity industry experience
- Prior experience building and supporting a hyper-growth business in a distributed environment
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