Business Systems Manager
$68,000–$74,000 year
On-site · New York City, New York, United States
Job Summary
The Business Systems Manager will support ICP's business systems, CRM platforms, and institutional reporting infrastructure. They will analyze data, manage system integrations, and develop reporting solutions and dashboards to strengthen reporting capabilities and data-driven decision making across departments. Key duties include creating and maintaining database objects and queries, developing dashboards and visualizations with Power BI, ensuring data accuracy and consistency across systems (Raiser's Edge, HubSpot, AcmeTicketing, and other platforms), partnering with stakeholders to translate business needs into actionable insights, and serving as the primary technical resource for system integrations and data connections. Strong collaboration, data governance, and communication skills are essential for delivering reliable reporting and supporting organizational workflow improvements.
Required Qualifications
- Experience with Power BI, semantic models, Microsoft Fabric, and related business intelligence tools
- Advanced SQL querying and data modeling experience
- Advanced Microsoft Excel skills
- Proficiency with Microsoft Office applications (Word, Excel, Outlook, Teams)
- Experience working with CRM platforms such as Raiser's Edge, HubSpot, AcmeTicketing, or similar systems
- Microsoft, Power BI, SQL, or related certifications preferred
- Bachelor's degree in Data Analytics, Information Systems, Computer Science, Business Analytics, or related field preferred
- 4+ years of experience in data analysis, reporting, or business systems support
- Experience working with CRM systems and cross-functional stakeholders
- Strong analytical and problem-solving skills
- Ability to communicate technical concepts to non-technical audiences
- Ability to manage multiple priorities and deadlines
- Experience developing dashboards, reports, and reporting solutions for operational and strategic decision-making
- Demonstrated ability to manage multiple priorities and deadlines in a collaborative environment
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