Business Systems Analyst (Systems Admin)
On-siteKyiv, Kyiv City, Ukraine
Job Summary
Manage day-to-day case management and system break fixes while supporting users in system adoption. Execute development work for ongoing upgrade projects using Scrum, handling requirements elicitation, solution design, and deployment of configuration updates. Maintain and manage core tools including Salesforce CRM, CPQ, Pardot, Certinia PSA, and Wrike, serving as the subject matter expert for reporting across all platforms. Perform system migrations and integrations related to company acquisitions, configure user permissions, and document case resolutions for future diagnosis. Interact with stakeholders to assess process efficiencies and implement improvements.
Required Qualifications
- Deep experience with Salesforce (declarative)
- Salesforce Admin certification
Desired Qualifications
- Exposure to coding
- FinancialForce ERP (or other cloud-based ERP systems)
- CPQ
- Account Engagement
- Experience with reporting & presentation skills
- Excellent interpersonal and communication skills, both verbal and written
- Experience with collating and analyzing data, and extracting insights from data
- Further SFDC certs
- Certinia (Financialforce), CPQ, Account Engagement (Pardot) certification
- Educated to degree level desirable in Finance, Business, IT or a related field
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