Business Systems Analyst (Systems Admin)
On-siteSofia, Sofia-Capital, Bulgaria
Job Summary
Manage day-to-day case management and system break fixes while supporting users in system adoption. Execute development work for ongoing upgrade projects using Scrum and handle systems migrations and integrations for M&A. Maintain and act as subject matter expert for core tools including Salesforce CRM, CPQ, Pardot, Certinia, and Wrike. Resolve user system issues, perform technical investigations, and document case resolutions. Configure user permissions, manage data sharing, and support project lifecycles from requirements elicitation to deployment. Interact with stakeholders to assess process efficiencies and deliverables.
Required Qualifications
- Deep experience with Salesforce (declarative)
- Salesforce Admin certification
Desired Qualifications
- Exposure to coding
- FinancialForce ERP (or other cloud-based ERP systems)
- CPQ
- Account Engagement
- Experience with reporting & presentation skills
- Excellent interpersonal and communication skills, both verbal and written
- Experience with collating and analyzing data, and extracting insights from data
- Further SFDC certs
- Certinia (Financialforce), CPQ, Account Engagement (Pardot) certification
- Educated to degree level desirable in Finance, Business, IT or a related field
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