Business Systems Analyst - Manufacturing
On-siteSaratoga Springs, New York, United States or Little Falls, New York, United States
Job Summary
Serve as the primary IT support resource for assigned business groups, responding to user issues, troubleshooting application problems, and documenting root causes. Support daily operations, stability, and performance of business-critical IT applications while performing system configuration, testing, upgrades, and data validation. Partner with business users to analyze reporting needs, identify process gaps, and recommend improvements to workflows and system performance. Develop and enhance Power BI dashboards, SSRS reports, SharePoint solutions, and custom applications using SQL and automation workflows. Create support documentation, train end users, and ensure systems comply with security standards and data governance practices.
Required Qualifications
- Bachelor's degree in information technology, Business Administration, Computer Science, Management Information Systems, or a related field; equivalent experience may be considered.
- 3+ years of experience as a Business Analyst, Systems Analyst, IT Analyst, ERP Analyst, Application Analyst, or similar role.
- Experience supporting day-to-day operations of business applications or enterprise systems.
- Strong understanding of business processes, enterprise applications, and application support.
- Experience supporting ERP, CRM, reporting, financial, manufacturing, supply chain, or operational systems.
- Strong analytical, problem-solving, troubleshooting, and documentation skills.
- Ability to communicate effectively with technical and non-technical users.
- Proficiency with Microsoft Office tools, especially Excel, Visio, PowerPoint, and Word.
- Experience with ticketing systems, project tracking tools, or documentation platforms.
- Ability to manage multiple priorities and work independently or collaboratively.
- This position is located on-site at one of our US locations: Madawaska, ME, Little Falls, NY or Saratoga Springs, NY
Desired Qualifications
- Knowledge of SQL, databases, reporting tools, or business intelligence platforms.
- Experience with Power BI, SSRS, or similar reporting tools.
- Familiarity with manufacturing, distribution, finance, procurement, inventory, or supply chain operations.
- Understanding system integrations, APIs, EDI, data mapping, or workflow automation.
- Experience with Agile, Waterfall, or hybrid project methodologies.
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