Business Systems Analyst
On-siteChicago, Illinois, United States
Job Summary
Translate business needs into clear, validated requirements for CRM and ERP solutions that reduce rework and accelerate delivery. Capture and validate end-to-end requirements to enable fit-for-purpose solutions across Customer Experience Portals, Lead-to-Cash, Field Service, and Revenue Management. Execute structured intake to prioritize BTS resource allocation and surface process gaps to reduce late-stage issues. Partner with technical teams to design, test, and deploy solutions that integrate smoothly while minimizing operational disruption. Participate in sprint QA testing by validating acceptance criteria, running test cases, logging defects, and collaborating on fixes. Lead structured UAT and post-implementation support to ensure confident adoption and measurable performance improvements. Regularly evaluate business processes to identify automation and simplification opportunities, optimizing efficiency and scalability.
Required Qualifications
- Bachelor's degree in Computer Science, Business Management, Information Management Systems, or a related field (or equivalent experience)
- 2+ years of experience in a Business Systems Analyst or hybrid cross-functional role (BA/QA/PM) within a software development environment
- Proven ability to analyze complex business processes, translate them into system requirements, and support delivery across multiple platforms
- Hands-on experience supporting all phases of the Software Development Lifecycle (SDLC), including requirements, testing, deployment, and post-go-live support
- Strong communication and facilitation skills; able to work cross-functionally with business users, developers, QA, and external vendors
- Ability to manage competing priorities in a fast-paced environment while maintaining accuracy and attention to detail
- Self-starter with the ability to drive clarity, structure, and documentation independently
- Familiarity with development management tools such as JIRA, Confluence, and other software development management /documentation platforms
- Exposure to both business process modeling and technical requirements gathering (system inputs/outputs, data flows, integrations)
Desired Qualifications
- Salesforce Administrator or Trailhead badges (preferred but not required)
- Exposure to Agile or Scrum methodologies (certifications a plus: Scrum Foundations, Certified Scrum Master)
- Interest in process improvement (Lean, Six Sigma, etc.)
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