BUSINESS SYSTEM SUPPORT ANALYST- VISIONFUND KENYA
On-siteNairobi, Nairobi County, Kenya
Job Summary
Provide first-line support for Temenos Transact (T24) core banking applications by logging, investigating, and resolving incidents within SLAs while monitoring availability and escalating complex issues. Troubleshoot customer account, loan, deposit, and financial transaction problems, and support End-of-Day and End-of-Month batch processing. Participate in User Acceptance Testing, validate system fixes before production deployment, and conduct basic data validation using SQL queries to ensure information integrity. Drive AI adoption to enhance fraud detection, risk management, and data analysis, while maintaining accurate incident records and user documentation. Work closely with business users, ICT teams, and vendors to support system improvements, with occasional travel required for implementations and testing.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business Information Technology, Information Systems, or a related field
- Experience in application support, core banking systems, business systems or ICT service support
- Basic to intermediate SQL and database querying skills
- Understanding of system testing, UAT and application deployment processes
- Good analytical and problem-solving abilities
- Understanding of IT service management and incident management principles
- Strong communication and interpersonal skills
- Ability to work collaboratively with technical and non-technical users
- High level of accuracy, integrity and accountability
- Build Relationships – communicates effectively and builds trust with colleagues and business users
- Learn and Develop – continuously develops technical and professional capability
- Partner and Collaborate – works effectively across ICT, business teams and external partners
- Deliver Results – focuses on timely, high-quality resolution of business system issues
- Be Accountable – demonstrates sound judgement, integrity and responsible stewardship
- Improve and Innovate – identifies better ways of working and embraces technology and innovation
- Embrace Change – adapts positively to new systems, technologies and ways of working
- Be Safe and Resilient – demonstrates resilience and promotes personal and team wellbeing
- All candidates must be professing and practicing Christians whose conduct and depth of character are governed by personal Christian convictions
- Occasional travel may be required to support system implementations, testing, user support or other ICT activities
- Flexibility may be required during critical system processing, deployments or incident resolution
Desired Qualifications
- Knowledge or experience working with Temenos Transact (T24) or similar core banking platforms will be an added advantage
- Demonstrated interest or experience in AI, data analytics or automation will be an advantage
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