Business System Analyst - Customer Support/CX platform
Hybrid · Sydney, New South Wales, Australia
Job Summary
Design and build technical SaaS solutions for Canva’s customer support/CX platform, configures and customizes third-party CX tools, and creates clear documentation to help teams understand system workings. Serve as the bridge between technology and people by partnering with support teams, explaining technical concepts in simple language, building relationships across the organization, owning systems and projects from start to finish, leading feature improvements, implementing lifecycle management, monitoring system health, and collaborating with vendors to optimize outcomes. Focus on enabling automation to save time and reduce errors, while communicating business impact and driving cross-functional improvements. Based in Sydney with a hybrid work arrangement combining remote work and on-campus collaboration as needed.
Required Qualifications
- 3-5 years experience with customer support or CX platforms
- Hands-on experience administering and integrating SaaS tools
- Track record of turning business needs into technical solutions
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