Business Support Specialist

Collaborate with stakeholders across operations to understand operational technologies for sustainability and capital projects. Engage with managers, Business Process Custodians, and Regional Process Owners on continuous business improvement opportunities, focusing on optimization rather than day-to-day incidents. Analyze business requirements, interpret them, and capture them in business requirements documents. Assist in preparing business process procedures, test scenarios, end-user documentation, and user manuals. Effectively manage incidents, requests, changes, problems, and configuration requirements. Identify gaps in current global and local business processes to ensure optimization. Participate in regional governance structures and review quality assurance activities including regression testing, change request testing, and bug fixes. Work with the Business Lead to manage requirements from third-party non-SAP suppliers and interfaces. Partner with the Global Access and GRC team to ensure process optimization, regional fit, and compliance with statutory requirements, legislative regulations, policies, work standards, and governance requirements.