Business Support Specialist
$35,048–$70,200 year
On-siteKansas City, Kansas, United States
Job Summary
Coordinate emergency, post-accident, random, and onsite drug and alcohol testing requests for key employer accounts, ensuring timely scheduling and service delivery. Serve as the primary point of contact to issue resolutions and manage inbound customer inquiries while partnering with collection providers, employers, and internal teams to maintain continuity of operations. Identify, schedule, and communicate with collection providers for routine events, document case activity in scheduling systems, and coordinate with warehouse logistics to ensure supplies are available. Support invoice and payment processes by resolving discrepancies with accounting teams and monitor active cases to escalate concerns when necessary. Negotiate collection event pricing while balancing service quality and operational requirements. This onsite role is based in Kansas City, MO, or Richmond, VA, with a standard work shift.
Required Qualifications
- Bachelor's degree OR 2+ years of experience in customer service, call center operations, business support, healthcare support, logistics coordination, or a related field
- Experience coordinating schedules, requests, cases, or services involving multiple stakeholders
- Experience maintaining accurate documentation while managing concurrent customer inquiries
- Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
- Onsite role
- Kansas City, MO or Richmond, VA location
Desired Qualifications
- Experience supporting customers in a contact center environment using Five9 or a similar customer engagement platform
- Experience in drug screening, occupational health, toxicology services, healthcare operations, or another regulated environment
- Knowledge of Federal DOT drug and alcohol testing regulations
- Experience coordinating logistics, field service providers, or emergency response activities
- Understanding of pricing, invoicing, or operational profitability concepts
- Experience supporting employer accounts or client-facing operations requiring timely issue resolution
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.