Business Support Service Manager
HybridHartselle, Alabama, United States
EXPIREDHartselle, Alabama, United StatesHybridFull TimeSenior LevelMedium
Full TimeSenior LevelMedium
Job Summary
Lead invoicing, revenue administration, and vendor payment operations while managing corporate card programs and driving process improvement initiatives. Develop standardized controls, establish performance metrics, and oversee ERP implementations to ensure operational efficiency and compliance. Collaborate with stakeholders to resolve aged customer balances, optimize billing workflows, and enhance service delivery across business units. Manage a high-performing team through coaching and mentorship while maintaining strict policy adherence and data-driven decision-making.
Required Qualifications
- Bachelor's degree in Business Administration, Management, Accounting, Finance, or a related field; equivalent experience may be considered.
- Minimum of five (5) years of experience leading business operations, invoicing, payment operations, or related support functions.
- Minimum of three (3) years of leadership or management experience.
- Experience developing policies, procedures, controls, and process improvement initiatives.
- Strong knowledge of ERP systems and business process workflows.
- Advanced proficiency in Microsoft Office Suite, particularly Excel.
- Strong analytical, organizational, and problem-solving skills.
- Excellent written, verbal, and interpersonal communication skills.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Must possess the visual acuity necessary to review reports, analyze data, and utilize computer systems effectively.
- Ability to sit for extended periods and perform repetitive hand and keyboard movements.
Desired Qualifications
- Experience supporting multi-entity or multi-location organizations.
- Experience with ERP implementation, system conversions, or operational transformation initiatives.
- Experience overseeing corporate card programs and expense management processes.
- Project management experience.
- Experience developing operational metrics, dashboards, and performance reporting.
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