Business Support Representative
On-site · Indianapolis, Indiana, United States
Job Summary
Business Support Specialist serves as a centralized escalation resource for Sales, Field Operations, and Revenue Cycle teams when standard workflows are disrupted; responsible for researching and resolving complex issues, interpreting payer policies and requirements, supporting process improvements, and ensuring exceptional service to patients, referral sources, payers, and internal stakeholders. Requires strong critical thinking, adaptability, and communication skills, and the ability to navigate multiple systems and processes effectively.
Required Qualifications
- High school diploma, or higher
- Strong computer proficiency with the ability to quickly learn and navigate multiple software systems, portals, and applications, including Microsoft Outlook and Teams
- Excellent critical thinking and problem-solving skills with the ability to analyze information, interpret requirements, and make sound decisions
- High attention to detail and accuracy
- Strong verbal and written communication skills
- Ability to effectively manage phone conversations, including difficult or complex discussions
- Adaptability and flexibility in a fast-paced environment with changing processes and responsibilities
- Strong organizational and time management skills
- Ability to work independently while also contributing as a collaborative team member
- Customer-service mindset with a focus on resolution and relationship building
- We do not accept unsolicited resumes from outside recruiters/placement agencies.
Additional Requirements
- We do not accept unsolicited resumes from outside recruiters/placement agencies.
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