Business Support Representative II
On-siteGretna, Nebraska, United States
Gretna, Nebraska, United StatesOn-siteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Conduct customer service and data entry support via telephone, chat, and email while setting up new customers and verifying submitted documents. Provide assistance regarding questions and situations, assist the Business Support Supervisor with related projects, and ensure all activities comply with established policies and procedures. Maintain regular and reliable attendance while operating computer systems and reading reports. Requires high school graduation, knowledge of Fiserv internet banking software, and the ability to communicate effectively with customers and co-workers.
Required Qualifications
- Knowledge of Fiserv internet banking software and general banking operations
- Ability to communicate effectively with management, customers and co-workers
- Ability to pay close attention to detail and work with a high degree of accuracy
- Ability to meet deadlines and work independently
- Ability to assist others within the department
- Skills in problem solving
- Ability to make sound decisions using information at hand
- High school graduate or equivalent
- Seeing: 75-100%
- Must be able to read computer screens and reports
- Hearing: 75-100%
- Must be able to communicate with customers
- Standing/Walking: 50-74%
- Climbing/Stooping/Kneeling: 25-49%
- Lifting/Pulling/Pushing: 25-49%
- Fingering/Grasping/Feeling: 75-100%
- Must be able to operate a computer
- Exerting up to 50 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry or otherwise move objects
- Mon - Fri 9am-6pm
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