Business Support Manager - Thomson Reuters Foundation
$31,200–$31,200 year
On-siteLondon, England, United Kingdom
Job Summary
Lead and develop the Business Support Coordinator and Invoicing & Billing Analyst teams, overseeing workload planning, performance management, and recruitment. Act as a senior subject matter expert for core business systems including SAP, Ariba, and Convera, managing training, licensing, and user support. Oversee invoicing, billing, payment processing, sales order administration, and vendor onboarding while ensuring financial controls and compliance. Manage organizational subscriptions, travel relationships, and administrative services such as executive diary management and event coordination. Drive continuous improvement of business support processes to enhance efficiency and service excellence across the Foundation.
Required Qualifications
- Proven experience in business operations, office management, business support or financial administration, including responsibility for leading and developing teams
- Strong understanding of invoicing, procurement and financial administration processes, with a track record of ensuring accuracy, compliance and effective controls
- Experience using ERP and financial management systems, such as SAP, alongside invoicing and payment platforms (e.g. Convera)
Desired Qualifications
- familiarity with system administration and user support is advantageous
- Previous experience within a charity, NGO or purpose-led organisation would be beneficial
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