Business Support Manager
On-siteCharlotte, North Carolina, United States or Newark, New Jersey, United States
Job Summary
Coordinate and execute weekly, monthly, and quarterly leadership routines, including staff meetings, operating reviews, and offsites. Lead communication and connectivity across the leadership team while partnering with control partners to ensure adherence to risk management and operational policies. Drive the successful execution of team events and gather feedback to refine processes. Develop comprehensive plans around key organizational priorities, ensuring all accountable parties understand their respective roles. Partner with reporting and analytics teams to compile, validate, and organize data for accurate financial and business reporting. Support financial processes, including forecast cycles, expense tracking, and headcount management, while developing high-quality materials for executive meetings. Identify opportunities to streamline processes and improve operational efficiency across the Credit Card Products Technology organization.
Required Qualifications
- 5+ years of experience in business operations, management, or support within a complex organization
- Strong organizational and analytical skills with attention to detail and ability to manage sensitive information
- Experience supporting financial processes, including forecasting, expense management, and headcount tracking
- Ability to manage multiple priorities and deliver within established timelines
- Strong verbal and written communication skills with the ability to support executive-level materials
- Demonstrated ability to work across teams and build effective working relationships
Desired Qualifications
- Self-starter with the ability to work independently and take ownership of deliverables
- Strong analytical mindset with the ability to interpret data and support business insights
- Experience supporting technology teams or working in a fast-paced, matrixed environment
- Ability to identify and support improvements in processes and reporting
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