Business Support Management - Travel and Entertainment - Team Member
On-siteMumbai, Maharashtra, India
Job Summary
Review and create expenses in accordance with firm-wide policies and CIB procedures. Manage Travel & Entertainment claims through the Concur infrastructure, identifying unusual transactions to strengthen the control framework. Ensure timely resolution of issues via effective escalation management while collaborating with global counterparts to share best practices. Continuously evaluate processes to suggest efficiency improvements and participate in initiatives as needed. Act as a subject matter expert providing guidance and mentorship to the team. Requires strong communication skills, advanced Excel proficiency, and the ability to multi-task in a demanding environment. Comprehensive training is provided on infrastructure and policies.
Required Qualifications
- Strong communication skills, both verbal and written – ability to articulate clearly, logically and concisely, including handling of challenging conversations with regards to policy and procedures
- Ability to review data efficiently in compliance with the policy and procedures with data and with an appreciation of the importance of process and a robust control framework
- Technical Proficiency across MS Office with advanced excel / data management
- Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow up/ escalation is required
- Self-starter, work independently whilst also operating effectively in a team based environment
- Capable of multi-tasking and managing a demanding workload
- Analyze and problem solve
Desired Qualifications
- Bachelor's degree (or equivalent experience)
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