Business Support Coordinator (12-month Fixed Term Contract)
HybridHawthorn East, Victoria, Australia
Job Summary
Coordinate Professional service agreements (PROtect), including quotations, renewals, scheduling, and database management. Support customers by managing service enquiries, maintenance bookings, and spare parts orders to ensure timely resolution. Assist the Sales team with quotations, order processing, CRM updates, and sales administration activities. Coordinate Professional equipment orders, deliveries, and customer communications to ensure projects are completed smoothly. Maintain accurate records, databases, and reporting while ensuring compliance with company processes and service standards. Work collaboratively across Sales, Service, and Operations to identify opportunities for continuous improvement and enhance the customer experience. Provide administrative and operational support to ensure the efficient day-to-day running of the Professional business.
Required Qualifications
- Previous experience in customer service, sales support, service coordination or business support
- Exceptional organisational skills with the ability to manage multiple priorities and deadlines
- Strong communication skills with a customer-first approach
- Excellent attention to detail and a commitment to delivering accurate, high-quality work
- Strong problem-solving skills and the ability to work collaboratively across multiple teams
Desired Qualifications
- Experience in service scheduling or service administration
- Experience supporting sales teams or managing customer accounts
- Intermediate Microsoft Office skills and confidence using CRM or ERP systems
- Experience within a commercial, technical or service-based industry
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