Business Support Consultant
On-siteBaxter, Minnesota, United States
Job Summary
Create and maintain an annual communication plan documenting client messaging across web, email, and presentations. Coordinate business and technical review/approval of internal and external communications while protecting confidential data against unauthorized access. Translate complex retirement industry concepts regarding IRAs, HSAs, and ESAs into clear content for diverse audiences. Collaborate with stakeholders to define communication objectives, validate delivery methods, and negotiate priorities across multiple resource groups. Proofread and fact-check all materials to ensure accuracy, consistency with branding guidelines, and timeliness. Maintain knowledge of Ascensus RPS products and attend continuing education to support compliance and commercial applications.
Required Qualifications
- An understanding of IRAs, HSAs and ESAs and an awareness of other types of retirement plans in the retirement industry, as well as Ascensus RPS products, offerings, and clients
- Ability to integrate knowledge of retirement planning industry as well as Ascensus' business, programs, products, services and resources into communications
- Demonstrated ability in copy writing, proofreading, and project management
- Ability to translate technical language and industry jargon into easy-to-understand content
- Excellent relationship management skills
- Ability to communicate clearly and concisely with other personnel and external stakeholders on complex topics for a diverse set of non-technical audiences through strong, organized written and verbal skills
- Organizational and planning skills with the ability to establish and meet deadlines, handle multiple priorities, quickly switch priorities and remain calm under pressure
- Ability to navigate ambiguity, improve inefficient processes, and drive to solve problems
- Proven ability to quickly grasp information and independently produce results
- Ability to work independently as well as within a team effectively
- Ability to provide consultative advice when editing the work of others within the organization
- Demonstrate strong attention to detail relating to material accuracy, consistency, grammar, and punctuation
- Proficient in Microsoft Office Suite, high comfort-level of PowerPoint or ability to quickly learn
- Proficient in Adobe Acrobat Professional or ability to learn quickly
- Four-year college degree and equivalent experience, preferably in English, Journalism, Communications, Marketing, or a related field
- Must have or earn the CIP or CISP certification
- Must have a minimum of 2-3 years of technical writing, editing, and proofing experience, ideally within the financial services industry
Desired Qualifications
- Ideally within the financial services industry
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