Business Support & Client Services Coordinator
HybridSydney Central Business District, New South Wales, Australia
Job Summary
Manage shared inboxes, ensure prompt responses, and direct enquiries to appropriate business areas. Prepare and distribute client reports with accuracy within agreed timeframes. Provide administrative support across Operations, People & Culture, and Client Services functions. Coordinate workflows, assist in monitoring task completion, and maintain accurate records and databases. Support recruitment, onboarding, and employee lifecycle administration while liaising with stakeholders to resolve queries. Assist with compliance, audit, and quality assurance activities, ensuring confidentiality of all information. This hybrid role (3 days in office, 2 days remote) reports to the Operations Manager at a full-service debt recovery agency in Sydney CBD.
Required Qualifications
- Previous experience in administration, business support, client services, HR administration or a similar role
- Strong organisational skills with the ability to manage multiple priorities and competing deadlines
- Excellent written and verbal communication skills
- Strong numerical and analytical skills
- High attention to detail and accuracy
- Strong customer service and stakeholder relationship skills
- Intermediate to advanced Microsoft Office skills, particularly Excel, Word and Outlook
- Ability to work both independently and collaboratively within a team environment
- Strong problem solving and critical thinking capability
- High level of professionalism, discretion and confidentiality
- Ability to quickly learn new systems, processes and technology
- Experience managing shared inboxes, workflow administration or reporting activities
- A positive, adaptable and solutions focused approach
Desired Qualifications
- Exposure to recruitment coordination, onboarding or HR administration
- Experience within financial services, collections, legal services or other regulated industries
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