Business Support Assistant (GDS & Ticketing Specialist), SC4
On-siteNairobi, Nairobi County, Kenya
Job Summary
Process air travel requests through WFP travel workflows and systems by performing flight searches and reservations using a Global Distribution System (GDS). Prepare proposed flight options for travellers, confirm itineraries, and submit finalized requests to the BCD Automated Ticket Issuance system for e-ticket issuance. Ensure all bookings comply with WFP travel policies, financial rules, and cost-containment principles while conducting accuracy checks on fare rules prior to issuance. Coordinate with stakeholders to resolve ticketing issues, re-issues, and disruptions by proposing alternative routing options. Contribute to continuous improvement of ticketing workflows and SOPs within the GHQ Travel Hub.
Required Qualifications
- Completion of secondary school education
- Minimum 4 years of relevant experience in airline reservations, ticketing, or travel operations
- Strong technical expertise in airline reservations and ticketing
- High attention to detail and accuracy
- Client-oriented mindset with the ability to work under time pressure
- Strong organizational and prioritization skills
- Ability to work independently while contributing effectively to a global team environment
- Clear and professional communication skills
- Fluent oral and written communication skills in English
Desired Qualifications
- University degree or diploma in Travel, Tourism, Business Administration, or a related field
- Prior experience with Travel Management Companies (TMCs) or international organizations
- Familiarity with UN/common system travel rules
- knowledge of additional UN languages
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.