Business Support Agent - German speaking
HybridCopenhagen, Capital Region, Denmark
Copenhagen, Capital Region, DenmarkHybridFull TimeDigital MediaMedium
Full TimeMediumDigital Media
Job Summary
Provide support to companies and our community via email, chat, and phone to assist with product implementation and troubleshooting. Monitor incoming email alerts in the Helpdesk system to acknowledge and respond to open tasks promptly. Assist customers with technical issues preventing service setup or usage, while building and maintaining self-service guides for future issue resolution. Collaborate with New Business, Customer Success, and Product teams to ensure optimal service delivery. Work quickly and efficiently across B2B and B2C channels using tools like Zendesk, Salesforce, Slack, and Jira.
Required Qualifications
- Fluent in spoken and written English and German
- Ability to independently stay organized and maintain a high workload
- Ability to remain balanced and professional while communicating
- Capacity to explain new concepts and provide training on products to other team members
- Basic understanding of e-commerce and SaaS products
- Ability to provide a high level of service and deliver a consistent performance against KPIs
Desired Qualifications
- Advantage to have Experienced in customer support within digital commerce
- Advantage to have Salesforce experience and knowledge about Frontend technology and e-commerce concepts
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.