Business Support Administrator - 12 month FTC
$28,500–$28,500 year
HybridSt Albans, England, United Kingdom
Job Summary
Monitor shared client mailboxes, responding to requests promptly and escalating urgent matters where appropriate. Prepare client letters and documentation using Microsoft Word templates, mail merge, and PDF tools. Maintain Excel trackers, databases, and internal records to ensure information accuracy. Support the set-up of new clients, maintain relevant files within our paperless document management system, and draft client communications. Assist with AML administration, payroll calendars, and ad hoc projects across the team. This 12-month fixed-term contract offers hybrid working with up to three days in our St Albans office, with interviews scheduled for late August and a target start in September. Full training on Tronc services is provided.
Required Qualifications
- Previous client or customer-facing administration experience
- Confident user of Microsoft Outlook, including experience managing shared mailboxes
- Intermediate Microsoft Word skills, including templates and mail merge
- Intermediate Microsoft Excel skills, including maintaining spreadsheets, filtering, sorting and using formulas
- Experience using electronic filing or document management systems
- Experience of accurate data entry and database maintenance
- GCSEs (or equivalent) at Grade C/4 or above in English and Maths
- Strong organisational skills with the ability to prioritise and manage competing deadlines
- Excellent attention to detail and a commitment to getting things right first time
- Good written and verbal communication skills with a customer-focused approach
- Ability to work effectively in a fast-paced environment, learn quickly and take ownership of your workload following training
- Hybrid working, with up to three days per week based in our St Albans office
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