Business Success Specialist - Veterinary Software
$54,080–$60,320 year
On-siteWestbrook, Maine, United States
Job Summary
Process orders for new corporate groups, complete winshuttle Excel files to trigger billing, and audit whole group billing for specific products. Address internal and external customer inquiries regarding accurate, timely billing of IDEXX software products while resolving issues to ensure invoice payment. Collaborate with leadership and internal stakeholders on billing process design, workflow improvements, and promotional pricing program creation. Generate billing files, supplemental documentation, and annual audit reports for accounts spend. Provide data management using Excel skills for quarterly audits and consult on process flows for efficient billing design. Ensure compliance with audit standards and financial guidelines while maintaining clear documentation of process workflows and work instructions.
Required Qualifications
- Strong deductive reasoning and analytical skills
- Attention to detail
- Organized with the ability to multi-task
- Solid follow through with limited to no supervision
- Ability to work independently and as part of a team
- Communication and cross-functional collaboration skills, both verbal and written
- Ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner
- High quality customer facing interpersonal skills
- Experience working with customers and maintaining good customer relationships
- Phone skills, with the ability to establish rapport
- Technical record-keeping management skills
- Personal computer skills, including Microsoft Office
- Data Analytic skill set, including basic to intermediate experience in excel
- Process improvement experience and aptitude
Desired Qualifications
- Familiarity and prior usage of SAP
- Experience with python
- Experience with tableau
- Previous experience with admin.ezyVet.com
- Experience with winshuttle (excel) files
- Experience generating billing files and/or supplemental documentation
- Experience auditing against monthly promotions and adjustments
- Experience generating annual audit of an accounts spend
- Experience creating process flows for efficient billing design
- Experience with process workflow improvements for existing software products
- Experience crafting and maintaining clear documentation of process workflows and work instructions
- Experience addressing non-enterprise inbound customer inquiries
- Experience consulting on promotional pricing program process design
- Experience generating quarterly audits
- Experience with Excel functions such as sum, v or x look up
- Experience with enterprise accounts
- Experience with IDEXX software
- Experience with customer lifecycle management
- Experience with time of sale processes
- Experience with billing of software products
- Experience with corporate groups
- Experience with audit standards and financial guidelines
- Experience with data management
- Experience with resolving issues
- Experience with ensuring customer satisfaction
- Experience with payment of invoices
- Experience with billing process design for new products
- Experience with adapting to situations
- Experience with positively navigating change
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.