Business Services Specialist
On-siteMooresville, North Carolina, United States
Mooresville, North Carolina, United StatesOn-siteFull TimeBachelors DegreeLarge
Full TimeBachelors DegreeLarge
Job Summary
Respond to inquiries via phone or company portal for skilled nursing facilities, documenting each interaction and following standard operating procedures. Escalate complex cases as needed and assist with special departmental programs on an as-needed basis. Maintain adherence to policies while sharing feedback to support continuous improvement. This role ensures timely, accurate responses to internal and external partner inquiries across Accounts Payable, Authorizations, and Billing Teams.
Required Qualifications
- Bachelor's degree or minimum three years of work experience
- Ability to work with confidential information
- Strong verbal and written communication skills
- Confident working independently while being a collaborative team player
- Role model for customer service excellence and adherence to procedures
- Strong problem-solving skills and professional judgment
- Detail- and deadline-oriented with ability to multi-task and prioritize effectively
- Comfort and proficiency with multiple online and computer applications
- Quick learner with ability to apply new knowledge efficiently
- Commitment to providing exceptional customer service in a live operations or call center environment
- Flexible and responsive to changing business needs
- Demonstrated ability to follow written processes and admit mistakes to avoid recurrence
Desired Qualifications
- Skilled nursing facility (SNF) business office and/or Medicaid knowledge
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