Business Relationship Manager
$55,000–$65,000 year
On-siteLondon, England, United Kingdom
Job Summary
Develop and maintain strategic business relationships with customers to ensure high-quality service delivery and sustained satisfaction. Integrate into client organizations to understand primary business objectives, conduct regular service reviews, and provide personalized advice on long-term IT strategy. Collaborate with internal teams to identify opportunities for service improvement, create service enhancement plans, and implement optimization throughout the client agreement lifecycle. Act as a trusted adviser and escalation point for significant issues, presenting to stakeholders from end users to executives while managing complex service situations.
Required Qualifications
- Previous experience of working for an IT Managed Service Provider
- A good understanding of the components of IT infrastructures including Connectivity, Telephony, Managed Networks, Cloud, Hosting and Application services
- Exceptional customer service skills
- demonstrable experience in managing complex service situations
- The ability to communicate effectively with a large and varied number of stakeholders
- Exceptional negotiation skills
- The ability to collaborate closely with other internal teams and influence colleagues
- A demonstrable ability to think both operationally and strategically
- A sound level of business acumen
- The ability to make sensible commercial decisions
- Demonstrable ability to seek out new ideas and use external information, outside of the company, to provide recommendations and solutions to problems
- A full UK driving license
- travel as required
Desired Qualifications
- You might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire
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