Business Process Specialist
On-siteDubai, Dubai, United Arab Emirates
Job Summary
Conduct workshops, interviews, and discussions with business stakeholders to capture process requirements and design To-Be business processes and workflows. Develop and standardize Standard Operating Procedures (SOPs), facilitate review and sign-off, and maintain process documentation in the BPM repository. Identify improvement opportunities, analyze performance metrics and KPIs to detect bottlenecks, and support process re-engineering initiatives aligned with governance standards. Prepare progress reports and trackers for leadership while collaborating with cross-functional teams to drive operational efficiency. Minimum 5 years of experience in business process design, documentation, and SOP development required, with Lean Six Sigma certification preferred.
Required Qualifications
- Bachelor's degree in Business Administration, Information Systems, Industrial Engineering, or a related field
- Minimum 5 years as a Business Analyst, BPM Specialist, or similar role
- Proven experience in business process design, documentation and SOP development
- Hands-on experience with Business Process Management methodologies (BPMN preferred)
- Lean Six Sigma certification (Green Belt minimum)
- Strong analytical, problem-solving and communication skills
- Experience facilitating workshops and collaborating with cross-functional teams
- Ability to work on multiple processes simultaneously and meet deadlines
Desired Qualifications
- Experience working in real estate, government, or large enterprise organizations preferred
- Certification in BPM, BPMN, Process Mining, Six Sigma Green/Black Belt
- Hands-on experience with SAP Signavio (or similar suites) in a global or multi-national business unit environment
- experience working in multicultural teams
- Prior experience delivering business case/ROI for process improvements, automation deployment, change management roll-out
- Analytical thinking and process improvement orientation
- Attention to detail and documentation quality
- Effective stakeholder management and facilitation skills
- Collaborative and team-oriented approach
- Proactive and self-motivate
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