Business Process Senior Associate

Senior-level Business Process Associate responsible for handling returned mail tasks, locating client addresses via third-party search, researching undeliverable correspondence, updating client addresses, and maintaining accurate addresses for clients' agents and brokers. Requires proficiency with MS Office, strong navigation of systems/applications, and solid understanding of the team’s products/operations; willingness to work across Shared Services as volume permits and to follow procedures and workarounds. The role is Hybrid within Manulife/John Hancock, a diverse, inclusive global financial services provider that supports flexible work arrangements and emphasizes inclusion and well-being.