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ManulifePosted 1 month ago

Business Process Senior Associate

HybridQuezon City, Metro Manila, Philippines or Lapu-Lapu City, Central Visayas, Philippines

Full TimeSenior LevelBachelors DegreeEnterprise

Job Summary

Process and analyze financial and non-financial transactions supporting Canadian Group Benefits in alignment with Service Level Agreements. Report system issues affecting operational performance and perform assigned duties under Operations Management. Attain mastery of Business Unit policies governing these transactions. Open to fresh graduates or those with two years of back-office or administrative experience. Day or night shift available. Hybrid work arrangement.

Required Qualifications

  • Bachelor's degree
  • 2 years of BPO, back‐office, or administrative experience

Desired Qualifications

  • experience in back-office operations or administrative roles
  • familiarity with office management tasks
  • data entry
  • document handling
  • providing general support to ensure efficient office operations
  • Proficiency in Microsoft tools
  • effective communication skills, both verbal and written
  • ability to clearly convey information and ideas to diverse audiences
  • Ability to apply critical thinking and problem-solving skills in a work environment

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