Business Process Quality Assurance
RemotePhilippines
PhilippinesRemoteFull TimeSmall
Full TimeSmall
Job Summary
Monitor department operations to ensure adherence to documented processes, identifying gaps, inconsistencies, or non-compliance through regular spot checks. Serve as the first receiver of feedback from staff, leaders, or clients, organizing and categorizing findings for escalation to the Tech and Process Architect. Maintain and update process documentation, including SOPs and process maps, while ensuring version control and accessibility. Prepare regular reports summarizing audit results and areas for improvement, and coordinate with department heads to clarify procedures and collect necessary data.
Required Qualifications
- Must be a Filipino residing in the Philippines
- Location: Remote-WFH Cebu City, Cebu, Philippines
- Schedule: Full-time, Amenable to work in US-Time zones
- Start Date: Immediate
- Employment Regularization After 6 Months
- PH Government Mandated Benefits (SSS, Pag-IBIG, PhilHealth)
- 13th Month Pay
- HMO Life and Health Coverage
- 20% Night Premium Pay
- Paid Sick and Vacation Leaves
- You're observant, organized, and analytical
- Someone who loves systems and details
- Take pride in keeping things accurate, structured, and running smoothly
- Approachable and professional
- Able to receive feedback neutrally
- Communicate findings clearly
- Extensive Knowledge of ClickUp
- Able to create builds or learn how to build workflows
- Can troubleshoot ClickUp related Issues
- Has Experienced Documenting Processes
- Has Experience with Creating Visual Mind Maps / Workflows
- Has Tech Support Experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.