Business Process Owner Lead (Legal Operations)
$114,800–$218,030 year
HybridCharlotte, North Carolina, United States or Phoenix, Arizona, United States
Job Summary
Develop business process deliverable program plans that align customer, business deliverable, and enterprise strategy while ensuring alignment with appropriate roadmaps. Lead planning for highly complex processes including problem definition, evaluation of requirements, design, testing, and implementation. Guide process re-engineering and technology implementation to enable redesign and innovation, serving as a strategic advisor to leverage diverse perspectives. Monitor key performance indicators, develop control limits, and drive collaborative efforts to ensure processes deliver against requirements while identifying and mitigating operational and compliance risks. Utilize data and analytics to deliver insight into performance, share best practices, and lead continuous process improvement efforts. Provide mentorship and guidance to the team and applicable business partners. This role requires 4 days per week in-office attendance and is based in San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available.
Required Qualifications
- Bachelor's degree
- 4 years of relevant education and/or experience
- 8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
- Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies
- Experience in implementing and sustaining change/improvements (change champion)
- Extensive hands-on experience with Process Mapping and Modeling and creating and validating process documentation
- Extensive experience in the application of process management standards and policies, and comprehensive knowledge of applicable regulations and risk management practices
- Demonstrated experience with Lean, Business Process Management, or similar methodology
- Demonstrated experience with utilizing various systems to collect and analyze data
- Experience leading process optimization and transformation initiatives in legal, compliance, risk, or other regulated environments
- Knowledge of legal operations technologies, including matter management, document management, and workflow automation platforms
- Experience leading change initiatives by aligning technology solutions with business objectives, Legal & Advisory (L&A) strategy, and enterprise priorities
- Proven ability to partner with IT and technology teams to implement solutions, redesign workflows, communicate business value, and drive stakeholder adoption
- Experience implementing AI, automation, and technology-enabled process improvements
- Strong analytical, problem-solving, and business process design skills, including the use of SQL, Sigma, Excel, and other reporting tools to perform ad hoc analysis, investigate process issues, and generate actionable insights
- Experience developing KPIs, dashboards, and performance reporting to support operational excellence and data-driven decision-making
- Proven experience mentoring, developing, and coaching employees, fostering growth, engagement, and a culture of continuous improvement
- US military experience gained through military service or as a military spouse/domestic partner
- Must be available for office 4 days per week
- Must be based in San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL
- Relocation assistance is not available
Desired Qualifications
- Experience leading process optimization and transformation initiatives in legal, compliance, risk, or other regulated environments
- Knowledge of legal operations technologies, including matter management, document management, and workflow automation platforms
- Experience leading change initiatives by aligning technology solutions with business objectives, Legal & Advisory (L&A) strategy, and enterprise priorities
- Proven ability to partner with IT and technology teams to implement solutions, redesign workflows, communicate business value, and drive stakeholder adoption
- Experience implementing AI, automation, and technology-enabled process improvements
- Strong analytical, problem-solving, and business process design skills, including the use of SQL, Sigma, Excel, and other reporting tools to perform ad hoc analysis, investigate process issues, and generate actionable insights
- Experience developing KPIs, dashboards, and performance reporting to support operational excellence and data-driven decision-making
- Proven experience mentoring, developing, and coaching employees, fostering growth, engagement, and a culture of continuous improvement
- US military experience gained through military service or as a military spouse/domestic partner
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