Business Process Management Lead

Define and maintain BPM policies, standards, modelling guidelines, and governance requirements. Work with process owners to ensure business processes are aligned with organizational objectives and approved BPM standards. Maintain the business process architecture, taxonomy, and central process repository within SAP Signavio or the approved BPM platform. Manage process change requests, approvals, version control, and supporting documentation within agreed timelines. Lead the BPM adoption roadmap, including awareness sessions, user training, system updates, and process reviews. Facilitate process mapping, analysis, redesign, and improvement workshops with business stakeholders. Identify process gaps, duplication, delays, control weaknesses, and improvement opportunities across departments. Ensure operational risks and controls are documented for critical business processes within agreed implementation timelines. Define process performance measures and monitor process efficiency, compliance, adoption, and improvement outcomes. Assess the impact of strategies, transformation programs, systems, and organizational changes on business processes. Benchmark priority processes against relevant industry standards and leading practices. Prepare regular reports on BPM adoption, repository status, change requests, process performance, risks, and improvement benefits. Engage departments, subsidiaries, front-office teams, and support functions to promote consistent BPM practices. Support the delivery of the BPM agenda and escalate delays, governance exceptions, and major process risks to the Head of Business Excellence.