Business Process Lead III
$82,100–$82,100 year
On-siteQuincy, Massachusetts, United States
Job Summary
Serve as the business systems representative and functional owner for assigned warehouse, distribution, logistics, manufacturing, and quality processes. Analyze issues with SAP, Manhattan, and related warehouse technologies to drive sustainable solutions while gathering, analyzing, and documenting business requirements for system enhancements and process improvements. Create, coordinate, and execute testing activities including user acceptance testing to validate business process and system changes. Lead or support small- to medium-sized projects, cross-functional workstreams, and technology deployments by partnering closely with Operations, Quality, Engineering, IT, and vendor teams. Utilize a hands-on Go See approach to understand operational challenges, identify improvement opportunities, and represent the voice of the end user. Develop process documentation, training materials, reports, dashboards, and project communications to support operational excellence. Develop, analyze, and communicate department metrics, operational KPIs, and reporting insights to support decision-making and continuous improvement initiatives within a regulated medical device environment.
Required Qualifications
- Bachelor's degree in Business, Supply Chain, Information Systems, Engineering, Operations or a related field
- Minimum of 6 years' experience in Supply Chain, Distribution, Logistics, Manufacturing, Quality, Business Systems or IT
- Experience supporting business systems, warehouse systems, operational technologies or supply chain processes
- Experience gathering and documenting business requirements, supporting testing activities, validating system changes or participating in technology implementations
- Experience leading discussions, supporting projects, collaborating across functions and resolving business process or operational issues
- Ability to travel up to 10%
Desired Qualifications
- Experience supporting SAP, Manhattan or similar ERP/WMS platforms
- Experience with warehouse technologies, including RF devices, automation, material handling systems, MDCS, Packsize or related solutions
- Experience leading projects, system enhancements, process improvement initiatives or operational readiness activities
- Experience with reporting, dashboards, Power BI, analytics or operational performance metrics
- Experience working within a medical device, FDA-regulated or quality system environment
- Experience supporting SDLC, validation, CAPA, compliance or audit readiness activities
- Boston Scientific operations experience with demonstrated progression in leadership, training, systems, process improvement or site support roles, such as Business Process Lead, Warehouse Lead, Inventory Lead, Operations Coordinator, Quality Lead, Trainer, SME/Super User, Process Improvement Champion or System Implementation Participant
- Lean Six Sigma certification or demonstrated continuous improvement experience
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