Business Process Improvement Manager
$80,000–$120,000 year
On-site · Barcelona, Catalonia, Spain
Barcelona, Catalonia, SpainOn-siteFull Time$80,000–$120,000 yearMid LevelNot SpecifiedTravel SoftwareUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Industry
Travel Software
Job Summary
TravelPerk is seeking a Business Process Improvement Manager in Barcelona to lead process excellence efforts, manage a team, and implement improvements that enhance agent and customer experiences in a high-growth environment.
Required Qualifications
- 3+ years experience in process improvement, business operations, or operational excellence
- Experience leading a team
- Data-driven mindset
- Strong stakeholder management and cross-functional collaboration skills
- Comfortable in a fast paced, high growth, tech-enabled environment
- Excellent communication and change management skills
- Experience working in the travel tech industry
Desired Qualifications
- Strong familiarity with customer support platforms (e.g., Zendesk)
- Experience supporting or leading automation or AI-enabled initiatives
- Strong knowledge of Lean, Six Sigma, or similar methodologies (certification is a plus)
Additional Requirements
- Must be within commuting distance of the Barcelona office
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