Business Process Engineer
On-siteHuntsville, Alabama, United States
Job Summary
Conduct interviews, workshops, and process discovery sessions to identify current practices, business rules, handoffs, and pain points. Design and improve formal processes where documentation or standardization is limited, applying ITIL 4 principles and industry best practices. Define roles, responsibilities, ownership, and governance, then translate approved processes into user stories, acceptance criteria, and workflow requirements for ServiceNow implementation. Validate that implemented workflows align with the approved business process across IT Service Management, Operations, Asset, Security, and Risk domains. Work directly with organizational leaders, technical subject matter experts, and development teams to establish standardized procedures.
Required Qualifications
- 5+ years of experience in business process engineering, process analysis, IT service management, business analysis, process improvement, or a related field
- Experience defining or improving processes where documentation, ownership, or standardization was limited or did not exist
- Strong stakeholder engagement, interview, workshop facilitation, and requirements gathering skills
- Experience developing process maps, workflows, procedures, or process documentation
- Experience identifying process gaps and recommending improvements
- Experience translating business processes into user stories, acceptance criteria, and development requirements
- Strong analytical, communication, and professional writing skills
- Ability to work independently in an environment with significant ambiguity
- Travel: 20%
- Must be a U.S. Citizen
- An active DoD Secret clearance is required to perform this work
- Candidates are required to have an active Secret clearance upon hire (or the able to obtain), and the ability to maintain this level of clearance during their employment
- Bachelor's degree in Information Systems, Computer Science, Business, or related field (additional experience may substitute)
Desired Qualifications
- ITIL 4 Foundation certification or strong working knowledge of ITIL 4
- Experience with ITSM, ITOM, ITAM, Security Operations, or Integrated Risk Management
- Experience with ServiceNow or another enterprise workflow platform
- Experience with Visio, Lucidchart, Miro, draw.io, or similar process mapping tools
- Experience working with Agile development teams
- ServiceNow certifications are beneficial but not required
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