Business Process Engineer
HybridMonterrey, Nuevo León, Mexico
Job Summary
Analyze workflows, handoffs, and operational trends to identify improvement opportunities across quoting, ordering, billing, and customer operations. Design and document scalable processes, SOPs, controls, and change management materials while supporting root cause analysis for operational issues and escalations. Coordinate process support for new product introductions, go-to-market operations, and ticket management. Partner with stakeholders to clarify requirements, align process changes, and track performance metrics to support capacity planning. Build repeatable practices that improve resolution speed and operational efficiency.
Required Qualifications
- Strong process analysis, workflow design, documentation, and problem-solving skills
- Knowledge of Industrial Engineering methods, including process mapping, capacity analysis, time studies, workflow optimization, and continuous improvement
- Ability to perform root cause analysis and translate findings into practical corrective actions
- Strong collaboration skills across Product, Operations, PMO, IT, Billing, and Customer Operations
- Working knowledge of change management, process controls, metrics, and operational reporting
- Bachelor's degree in Industrial Engineering or related field
- 3+ years experience documenting and improving cross-functional business processes
- 3+ years experience supporting operational issue resolution, root cause analysis, workflow optimization, and change management
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.