Business Process Consultant – ServiceNow
$62,400–$62,400 year
RemoteBrazil
BrazilRemoteFull Time$62,400–$62,400 year
Full Time
Job Summary
Map business requirements using ServiceNow best practices and lead workshops to define process improvements. Develop user stories and plan sprints via Scrum methodology, then track development and integrated functional testing for client solutions on the platform. This Business Process Consultant role focuses on implementing ServiceNow modules like ITSM, ITBM, or CSM within agile environments. Candidates must hold relevant certifications such as CIS ITSM or CSM and demonstrate strong communication skills for stakeholder engagement. Join the Shark Team to co-innovate digital transformation solutions with global partners.
Required Qualifications
- Experiência na implementação do Servicenow ou plataformas similares, em um dos seguintes módulos: ITSM, ITBM ou CSM
- Experiência liderando implantação de plataforma de soluções
- Experiência em metodologias Ágil (Scrum)
- Habilidade de comunicação e relacionamento interpessoal em diferentes camadas e experiência na realização de apresentações / Workshops
- Ter pelo menos uma das seguintes certificações : CIS ITSM, CIS CSM, CIS HRSM, CIS Discovery, CIS Mapping, CIS VRM ou CAD
Desired Qualifications
- Espanhol avançado
- Inglês Fluente
- Pós-graduação / MBA
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