Business Process Architect
On-site · Bengaluru, Karnataka, India or Chennai, Tamil Nadu, India
Job Summary
Business Process Architect role focused on analyzing and designing innovative business processes, creating detailed documentation to guide implementation of new processes/technologies, and partnering with stakeholders to define product requirements and use cases. Responsibilities include user/task analysis, cross-functional collaboration, workshops to validate requirements, continuous process improvement, and mentoring junior team members. Based at Accenture's Bengaluru office (with Chennai mentioned in context), requiring minimum 3 years of ServiceNow CSM experience and 15 years full-time education. Strong communication, process-mapping, and documentation skills are essential.
Required Qualifications
- Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM)
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