Business Process Analyst / Technical Writer – ARNG CSO-S/SGS 1
HybridArlington, Virginia, United States
Job Summary
Document business processes, workflows, procedures, and performance measures while developing and maintaining SOPs, work instructions, training materials, and process guides. Analyze existing processes to identify gaps, risks, and improvement opportunities, then support data collection plans, reporting tools, and archive procedures. Coordinate with Government leads, Action Officers, Workflow Managers, and directorates to communicate process improvement efforts to internal and external stakeholders. Maintain electronic data requirements, file plans, inventories, and retrieval aids while supporting SharePoint and repository content related to ARNG staff action processes. This role supports ARNG staff action control, correspondence standards, and continuity within the Arlington, VA / Washington, DC area.
Required Qualifications
- Bachelor's degree in Business Administration, Public Administration, Communications, Technical Writing, English, Information Science, Management, or related field preferred
- Five to seven years of relevant experience in business process analysis, technical writing, SOP development, staff action support, workflow analysis, or process improvement
- Strong writing, documentation, analytical, and communication skills
- Proficiency with Microsoft Office, SharePoint, Teams, and Excel
- Ability to obtain and maintain CAC and Government system access
Desired Qualifications
- ARNG, NGB, Army, DoD, or headquarters staff experience
- Experience with staff action control, executive correspondence, workflow manager training, or business process improvement
- Experience developing Government SOPs, templates, or training guides
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